Job satisfaction within the hospitality industry

Between customers, employees and product, there are lots of moving parts that require traction, guidance and transparence.

Job satisfaction within the hospitality industry

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The researcher is self-motivated and self-initiated to complete this research project in relation to academic, organizational and personal perspective. Based on the critical review of the literature, it is clear that job satisfaction is an important and crucial aspect to work performance of the employees.

The research findings reveal that most of the general employees within the case studied organization; Grange Hotels, UK are satisfy in some cases with the job itself, organizational commitment, and working environment but there may need some improve within the organizational structure, leadership styles, reward systems etc.

Thus, finally, the researcher would like to mention that this research report is a standard research report with having cost-effective and constructive conclusions and recommendations both the academic and organizational perspective.

Introduction and Background Introduction Job satisfaction and work performance of the employees within an organization is becoming vital concern for the organizational management and thus to achieve goals and objectives.

In recent times, due to changes in organizational management approaches such as changes in organizational structures and cultures because of competitiveness in the market in which they are operating its business, leading to focus on the job satisfaction and performance of the employees within the organization.

Job satisfaction is quite highly correlated with overall happiness of the employees within an organization, and can be looked at as one of its main components for the work performance of those employees Argyle, Based on the information derived from review of literature and from the case studied organization, it is clear that the determination of the effect of job satisfaction on the work performance of the employees is very relevant and important.

On the other hand, the researcher thinks that there is no research on the effects of overall happiness or life-satisfaction on productivity or work performance within an organization, particularly within the hospitality industry, like Grange Hotels, UK.

However, there is a lot of research on the relationship between job satisfaction and work performance. They have several branches within the UK, located in most busy and tourist places.

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For example, they have branch in Grange St. The researcher has been working for nearly 2 years within the hotel, so she knows information and knowledge about the effect of job satisfaction and work performance of the employees within the Grange Hotels, UK.

Job satisfaction within the hospitality industry

She will be able to cover all of the research issues and concepts that arrived from the case studied organization and from the review of literature. Thus, it can say that this research project is most relevant and appropriate both from organizational and academic purposes in relation to investigate and analyse the effect of the job satisfaction on the work performance of the employees within an organization, such as Grange Hotels, UK.

The case studied organization is a hotel group located in the most exciting and excellent city of the world, London, UK. Grange Hotels provide a wide choice of accommodation and venues all across London, designed to meet your corporate and company requirements Grange Hotels, Many researchers identify in several ways in definition of job satisfaction.

Job satisfaction is one of the most widely studies work-related attitudes in the fields of industrial and organizational psychology, and organizational behaviour Spector, They defined job satisfaction as an attempt by management to design tasks in such a way to build in the opportunity for personal achievement, recognition, challenge and individual growth.

In addition, Furnham stated that job satisfaction provides workers with more responsibility and autonomy in carrying out a complete task, and with timely feedback on their performance.

Job satisfaction within the hospitality industry

In similar way, many researchers and authors have described that job satisfaction has great impact on the work performance of the employees within an organization.

The excellence and quality in customer services is the prime aspect for the organization. While during the review of literature, the researcher has identified some gaps and lacking in relation to job satisfaction and work performance of the employees within an organization, particularly hospitality industry.

So, in relation to fulfil existing gaps and lacking in literatures this research is most effective and appropriate from point of academic perspective.

The opportunities range from royal banquets to the pampered luxury enjoyed in our private health clubs.


The organization believes that the Grange Hotels can satisfy every requirement of the customers and visitors Grange Hotels, A leading insurance professional organization recently recognized Rob L. Tallent of Brown Insurance Services (offices throughout Florida), for dedicated and ongoing leadership in the insurance industry.

Neil Soni talks bespoke beverages. We are currently living through a period of unprecedented product choice, and as companies compete to offer better service to their customers, the logical end-point is a push for personalised solutions across every aspect of service delivery.


Lodging managers usually take one of three education paths: a bachelor’s degree in hospitality or hotel management, an associate’s degree or a certificate in hotel management, or a high school diploma combined with several years of experience working in a hotel.

The travel and hospitality industry is facing a variety of potential risks, including environmental, social and economic.

These increasing pressures on safety and . The aim of this study is to examine the influence that frontline employees possibly exert on the level of customer satisfaction and engagement, within the service sector.

1. Introduction. The tourism and hospitality industry is a key driver of the global economy creating million jobs and contributing $ trillion (World Travel and Tourism Council, ).This equates to % of the world’s GDP and sees 1 in 10 jobs being tourism and hospitality related (World Travel and Tourism Council, ).In Australia, the hotel industry is worth $14 billion annually.

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